Library Operations Amid COVID-19

UPDATED Friday, March 27, 2020 at 3:30pm

To protect the health and well-being of our patrons and staff, the Osceola Library System is closed to the public until further notice. At this time we are uncertain of a date for reopening but will do so as soon as we are able per health guidelines.​ Be sure to follow us on social media and check our website for updates on Library services, activities, and resources, as well as ways to engage with Library resources from home.

Book drops located outside Library locations are closed. Please keep Library items at home until we reopen. Due dates have been extended and fees for overdue resources will be suspended until the Libraries reopen. ​The wifi remains on at the Libraries as the signal is often strong enough to reach branch parking lots. Holds will be kept until we reopen and InterLibrary Loan requests have been suspended for the duration of the closure. All due dates for items checked out have been extended and check out limits on eResources have been increased to meet demand. Further opportunities for providing innovative services during the closure will be investigated, and updated policies and timely information will be posted to our website or social media.   

A stay-at-home order is in effect for Osceola County until April 9, 2020 at 11pm. Osceola County’s emergency decision-making policy group approved an order for all non-essential retail and commercial businesses to close -- and for all residents to stay home from non-essential travel in order to slow the spread of the Coronavirus (COVID-19). This means residents should stay at home, unless it is absolutely necessary. Residents will still be allowed to shop for groceries, go to a doctor’s appointment, provide necessary care for a family member or pets, visit restaurants for takeout orders and go outside to walk a dog or get some exercise, but you must keep six feet between yourself and others. For more information on the order and what is or isn't allowed, visit osceola.org.

Our online resources make it possible to stay active and enriched with tools for learning, practicing new skills, hearing a great story or researching your family history. Through OsceolaLibrary.org, there is a wealth of virtual resources available 24 hours a day free with your current Library card. If you are eligible but do not have an up-to-date full-service Library card, you may apply online for a virtual eCard. eCards can access all online services requiring a Library card. For more information about your Library card account or questions about Library services and resources, please call the Library at 407-742-8888 between 8:30am and 5pm Monday through Friday. 

We look forward to welcoming you back to your Library soon!​​

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Stay Connected with Library Resources at Home

Bring storytime to your home with our YouTube videos and kits. Visit our Kids Page for more information.

For more information on resources you can access from home with your Library card or eCard, visit our Databases Page and follow our social media for more details:

Twitter, Instagram, Tumblr  -  @osceolalibrary

Facebook  -  @OsceolaLibrarySystem

(Clickable links to each platform are found at the bottom of our website.)

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FAQ - While We Are Closed

Can I return my books so I don't get late fees?
Due dates have been extended on checked out items so late fees won't accrue. Please keep all Library materials at home until we reopen.

What if my Library card is blocked because it is expired or has late fees?
We are temporarily allowing full access to all of our online eBooks, streaming services, and audiobooks to those with blocked Library cards due to fines, fees, or expiration dates.

I am a "snowbird" who is returning home, what do I do with my books?
If you cannot find someone who can keep and return them when we reopen, please keep them until you return or you can mail them to Hart Memorial Library at 211 East Dakin Avenue, Kissimmee, FL 34741. If you are keeping the materials until you return, please call 407.742.8888 between the hours of 8:30am - 5pm, Monday - Friday, to let us know so we can make a note in your account to waive any late/lost fees related to those items upon their return.

I don't have a Library card but would like to get one now to access online books. What are my options?
We offer virtual eCards for online services to those who qualify. Visit our website to apply. You do not need to apply if you already have an Osceola Library System Library card.

What if I have problems logging into cloudLibrary, hoopla, or another database?
Due to the high volume of traffic, these sites may have temporary issues. Some troubleshooting methods that have worked are waiting for the site to come back up, check for available updates for the app, uninstalling and reinstalling the app (check for available updates before uninstalling), or turning your phone off and back on again.

I have items on hold, how do I get them?
Every item on hold will remain on hold until we reopen.

I have one of your mobile hotspots checked out, how do I return it since you're closed?
Please keep our mobile hotspots until we reopen. We have extended the checkout period so that the hotspot service won't be turned off while we're closed. You may continue using it and enjoying reliable WiFi service.